Michael Giametta
- Role
- Director - Unified Communications and Technology Services at KPMG
- Location
- New Windsor, NY, US
- LinkedIn followers
- 500 followers
Experience
Director - Unified Communications and Technology Services
Sep 2015 — Present
Business Technology Leader with 25+ years experience in Unified Communications implementation and service delivery. Platform owner of Microsoft Teams, Microsoft Exchange and Poly/Crestron Services. Provides value by reducing costs, increasing productivity, and aligning technology solutions with business strategies. Managed multiple cross functional teams in large organizations, delivering large scale global programs while managing life cycle of services. Highly motivated, enthusiastic and trustworthy with a strong commitment to customer service, professional excellence and flawless delivery. Reputation as a strong team leader, team player, building collaborative relationships, and effectively communicating at all levels within an organization. Proficient in working with cross functional teams for the planning and execution of Skype for Business Enterprise Voice, Unified Communications including VOIP and legacy deployments, upgrades and implementations using third party collaboration technologies. Extensive experience in vendor management, project management, client adoption of process and technology, and the development / delivery of technical solutions to meet business requirements. Skype for Business 2015 | Vendor Management | ITIL | Project Management Technoloy Solutions | VOIP | Contact Center |Call Recording | Workforce Management | Wallboard Technology Architecture | Design | Implementation | Solution Delivery | Content Digital Network Global Operations |Service Delivery Management | Incident Management | C-Level Support Life-Cycle management | Legacy Technology Rationalization
Skills
- IT Service Management
- Process Improvement
- Pmp
- Vendor Management
- Cross-Functional Team Leadership
- Business Intelligence
- Integration
- IT Operations
- IT Management
- Cisco Technologies
- Outsourcing
- Project Management
- Software Documentation
- Disaster Recovery
- Sdlc
- Enterprise Architecture
- Pmo
- Project Portfolio Management
- Itil
- Data Center
- IT Strategy
- Team Building
- Team Leadership
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