Michael Gamba
- Role
- Information Technology Support Technician at Lumen Technologies
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Michael Gamba
An innovative, self-motivated, detail-oriented and dedicated IT professional well versed…
Experience
Information Technology Support Technician
Oct 2020 — Present
Single point of contact for all customer communications and escalations. Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI) and Server support documentation for Network Operations Center (NOC). Rack, stack and cable equipment as needed. Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices. Accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours. Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix. Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to customer\'s distribution list. Create and follow up to change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
Skills
- Microsoft Office
- Operating Systems
- Windows Server
- Tcp/Ip
- Pri
- Desktop Support
- Dns
- Ip
- Antivirus
- Ds3
- Routers
- Firewalls
- Customer Service
- Voip
- Modems
- Pbx
- Wan
- Ethernet
- Network Administration
- Printers
- Frame Relay
- Hardware
- Troubleshooting
- Switches
- Servers
- Cisco
- Peripherals
- Cabling
- Isdn
- Documentation
- Pots
- Electronics
- Problem Solving
- Installation
- Software Installation
- Dhcp
- T1
- Workstations
- Windows Server 2003
- Customer Relations
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