Michael Gallagher
Senior Associate Consultant @Cxinmotion
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WORK HISTORY
Senior Associate Consultant @Cxinmotion
Part of an associate collective specialising in CX transformation, contact centre platform delivery and operational change. Work delivered collaboratively alongside specialist partners across strategy, commercial and technical disciplines.
EDUCATION
Langside College
HNC, Electronic & Electrical Engineering
University of the West of Scotland
B.Eng, Electronic & Electrical Engineering
Irish Management Institute
Dip, Management
ABOUT MICHAEL GALLAGHER
The roles I\'ve held have rarely stayed within their original boundaries – not because scope was poorly defined, but because the problems worth solving seldom respect job titles. The people who bring me in tend to know that – they\'re looking for someone who will find what\'s broken, create the clarity that unlocks progress, and make sure it gets delivered, not just defined.Sometimes that means being there from the start — understanding what an organisation needs, defining it clearly, selecting the right solution, building it properly and making sure it actually lands. Sometimes it means arriving when something isn\'t working, finding out why before it becomes critical and correcting course.Either way, the work happens in the seams – between business and technology, between what was decided and what gets built, between what a programme is reporting and what it\'s actually experiencing.Engineer by background with 25+ years across telecoms, contact centre platforms, CRM systems and complex technology programmes. Clients have included HSBC, Flutter International, Vodafone Ireland, AXA, TUI, Airbnb and E.ON — typically brought in to complex, multi-vendor environments where clarity was needed and honest assessment mattered.Available on a contract and advisory basis
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