Michael Gall
General Manager Sales and Operations @Modwash
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WORK HISTORY
General Manager Sales and Operations @Modwash
NJ, US
General Manager, Two Stores• Manage two high volume car washes (300-900 cars per site per day).• Revitalized two failing sites by retraining staff on customer service, sales and teamwork.• Became Number 1 site in NJ Division and Number 3 in company-wide.• Increased memberships from under to over 7,500 in a year and a half.• Increased customer satisfaction reviews by raising staff morale.• Unofficially promoted to Sales/Customer Service Trainer, conducting weekly training of all divisions on sales and meeting or exceeding Key Performance Indicators. • NJ increased from under 10% to now over 20% of membership acquisitions.
EDUCATION
Lincoln Technical Institute
HVAC
Western Governors University
Business Administration
SKILLS
ABOUT MICHAEL GALL
Highly accomplished and dynamic executive with an outstanding record of success in multiple location management. A hands on, proactive and positive style leader with proven history of turning around underperforming teams and sites. Instills loyalty through an upbeat attitude, inexhaustible work ethic, and a genuine interest in others. Excellent team leadership, passionate customer service advocate, highly skilled negotiator and creates an inclusive,safe and fun environment for all.SALES LEADERSHIP, MARKETING AND OPERATIONS PROFESSIONALSELECTED ACCOMPLISHMENTS• Grew revenue from $28M to $88M in 5 years in a unionized environment.• Lowered cost per lead from $500 to $141 and cost per sale from $2,200 to $1,700.• Increased memberships from under to over 7,500 in 18 months.• Received highest rating in Customer Service company-wide.• Received multiple awards for marketing and sales achievements.AREAS OF EXPERTISENegotiations Sales and Marketing Strategies Relationship Building Digital Marketing Strategic Planning Staff Training & Development Coaching P&L Management Facilities Management Performance ManagementEDUCATION TECHNOLOGY SKILLS COMMUNITY SERVICE AWARDS• Western Governors University, Millcreek, UT, Various General Courses• Lincoln Technical Institute, Union, NJ, HVAC• Volunteer, Easter Sales, NJ/PA – Bake Sales, Athletic Events, Informational Meetings• Volunteer, Homeless, Battered Women Shelters, Throughout New York City, NY• Recipient of Career Education Corporation’s Director of the Year Award, 4 Years Running and New Marketer of the Year Award, 2004• Charity Work and Events, Special Needs, 2013 – 2020
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