Michael Dixon

About Michael Dixon

I\'m a Senior Customer Success Manager with 10+ years owning enterprise accounts across professional sports (NFL, MLB, NBA, NHL, MLS) and Fortune 500 organizations including Microsoft, Amazon, and Boeing. At Tagboard I grew a portfolio from $2M to over $3M ARR while holding 97% retention across 60+ accounts, drove 40 to 180% account expansion in partnership with Sales, and ran QBRs and EBRs with C-suite stakeholders in live-broadcast environments where the cost of a failure was measured in millions.What I think makes me unusual is that I don\'t just use AI. I build with it.Designed and deployed Isosceles, a multi-tool agentic Claude workflow integrating HubSpot, Mixpanel, Notion, and Gmail to automate the operational core of enterprise customer success: call prep, meeting note processing, portfolio health scoring, and email drafting. I wrote the prompt architecture, the tool orchestration, the output formats, and the regression rules myself. It runs live against production CS data. Leadership approved a company-funded Claude subscription specifically to scale it, and I was formally tasked with rolling it out to the rest of the CS team and incorporating it into new hire onboarding.I\'ve packaged the full system into a Train-the-Trainer onboarding kit (SETUP guide, pre-configured CLAUDE.md, daily-use cheatsheet, full skills library, interactive setup wizard) so any new CSM can stand it up in 15 to 20 minutes.What I love about this work is the operating model. Treating each account like its own business with an owned renewal forecast, expansion pipeline, executive map, and adoption roadmap. Always happy to talk customer success, agentic AI workflows, or how to actually get a 100k-employee enterprise to adopt a new platform.

Experience

1. Sr Customer Success Manager

   Snapstream

   Mar 2026 — Present · Seattle, WA, US

   Designed and deployed an agentic Claude workflow integrating HubSpot, Mixpanel, Notion, and Gmail to automate call prep, meeting note processing, portfolio health scoring, and email drafting against production CS data. Built as a multi-skill system with custom tool orchestration, output formats, and regression rules.Packaged Isosceles as a Train-the-Trainer onboarding kit (SETUP guide, pre-configured CLAUDE.md, daily-use cheatsheet, full skills library, interactive setup wizard) currently rolling out across the CS organization with executive sponsorship and a company-funded Claude subscription approved specifically to fund the initiative.Manage a portfolio of enterprise media and broadcast accounts as the primary point of contact across the full lifecycle: onboarding, adoption planning, executive relationship management, and proactive renewal engagement in live-production environments.Built portfolio health scoring that combines HubSpot renewal logic, live Mixpanel usage trends across 1, 3, 6, and 12-month windows, and open action items into a single risk view, converting 2 to 3 hours of manual portfolio analysis into a single command.

Education

• Issaquah High School

  High School Diploma

  2006 — 2009

• Bellevue College

  Associate's degree, Arts and Sciences

  2009 — 2012

• University of Washington

  Bachelor's Degree, Society, Ethics, and Human Behavior

  2013 — 2014

Skills

• Teamwork
• Customer Service
• Microsoft Office
• Valet Parking
• Communication
• Photoshop
• Instagram
• Community Outreach
• Multi Tasking
• Customer Experience
• Facebook
• Powerpoint
• Public Relations
• Restaurants
• Management
• Time Management
• Hospitality
• Mac Os
• Social Networking
• Social Media Marketing
• Client Relations
• Customer Satisfaction
• Microsoft Word
• Windows
• Marketing
• Twitter
• Menu Development
• Social Media