Michael Forney
VP Customer Success | Helping B2B companies scale post-sale motion from startup to enterprise | Austin
- Role
- Vice President of Customer Success at Responsive
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael Forney
I love helping businesses succeed. For 10 years, I’ve been scaling Success and Support teams enabling venture-backed, high-growth SaaS companies to successfully exit and then lead enterprise-scale operations across multiple teams and technologies. My passion is for developing and implementing strategies for the next generation of Customer Success in high growth tech, creating best in class outcomes and setting the standard of operational excellence. My value is that I don’t fear ambiguity or being put on the spot. My military background has conditioned me to be comfortable taking the helm of fluid situations to get things done. I\'ve helped teams transition from reactive to proactive, implementing industry best practices of lifecycle playbook development including customer onboarding, adoption strategies, quarterly business reviews, product roadmap reviews, KPI measurements, and renewals.In Customer Success leadership roles, I developed and scaled high-performing and accountable customer experience teams resulting in 97%+ renewal rates, tripled key account growth, and 98%+ employee retention.
Experience
Vice President of Customer Success
Jul 2022 — Present
Proud to be at Responsive (formerly RFPIO)- Pioneers of Strategic Response Management for RFPs, RFIs, and More, with 20 Fortune 100 Clients. Ready to Transform How The World Responds? Join us!
Education
Loyola Marymount University
Macroeconomics, Communication, and English Literature
2005 — 2006
The George Washington University School of Business
Bachelor of Business Administration, Finance, International Business, Psychology
2006 — 2010
Skills
- Functional Analysis
- Training
- Functional Design
- Microsoft Excel
- Powerpoint
- Sql Db2
- Security Clearance
- Problem Solving
- Excel
- Sql
- Kpi Dashboards
- Military Experience
- Management
- Pmp
- Salesforce.com Administration
- Pentaho
- Project Management
- Zendesk
- Salesforce.com
- Requirements Analysis
- Military
- Defense
- Functional Specifications
- Functional Training
- Atlassian Jira
- Incident Management
- Tableau
- Etl Tools
- Analysis
- Salesforce.com Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.