Michael Florence

About Michael Florence

Seasoned and successful product development professional with over 20 years of experience in designing and developing hardware and software products, managing large-scale technology projects, and driving comprehensive engineering activities for major technology organizations. Drive project and team turnarounds by improving processes, increasing morale, and contributing outstanding decision-making skills. Ensure alignment of complex projects with business objectives through skillful scoping, prioritizing, and planning. Proven team builder and leader committed to achieving on-time product shipping and maximizing company success.Specialties: Team Leadership, Decision-Making, Project Management, Product Development, Network Operations Center (NOC) Management, Configuration Management, Negotiations, Systems Integration, Vendor Partnerships, Technology Needs Assessment, Systems Security, Systems Acquisition, Relational Database, Portal Development, Strategic Planning, Customer Service, Product Engineering, Operations Support, User Interface Design

Experience

1. Senior Technology Solution Manager

   T-Mobile

   Nov 2010 — Present · Bellevue, WA, US

   T-Mobile USA, Bellevue, Washington • 2010-PresentA leading wireless tele-communication services providerSenior Technology Solution Manager (5/2017-Present)Leading an on-shore/off-shore development team responsible for the development and delivery of API/micro-service/TIBCO services for major enterprise billing and commerce projects• Responsible for over-all delivery of middleware for one of the largest programs in the company • Received U2.0 Team of Quarter in Q2 2016. • Received personal award for proactive leadership in Q4 2016. Manager, Software Development (11/2010-5/2017)Leading an on-shore/off-shore development team responsible for the e-commerce, telesales and product catalog applications for T-Mobile.• Responsible for building out the new T-Mobile eCommerce systems, leveraging IBM Web Sphere 7, Sterling Configurator (CPQ) and Sterling Order Management (OMS). All are part of the IBM Smarter Commerce Suite. • Built and managed a new WebSphere development team to replace an outgoing consulting team. • Built and managed a new Product Catalog development team• Built and managed a Configuration Management team• Reviewed and approved all functional and technical design specifications. • Standardized development and deployment processes to produce repeatable quality results

Education

• Western Governors University

  Business - IT Management

Skills

• System Architecture
• Iptv
• Requirements Analysis
• Cloud Computing
• Vendor Management
• Project Planning
• Unix
• Configuration Management
• Business Intelligence
• Enterprise Software
• Enterprise Architecture
• Strategic Planning
• Sdlc
• Solution Architecture
• Cross-Functional Team Leadership
• Strategy
• E-Commerce
• Agile Project Management
• Product Management
• Billing Systems
• Saas
• Change Management
• Testing
• Telecommunications
• Product Development
• Integration
• Software Project Management
• System Deployment
• Software Development
• Scrum
• Web Applications
• Leadership
• Agile Methodologies
• Management
• Operational Support
• Software Engineering
• Data Warehousing
• Start-Ups
• Software Development Life Cycle (Sdlc)
• Quality Assurance