Michael Flanagan
Strategic Account Executive | 20+ Years Domain Name Industry Veteran | TLD Launch & Transition Specialist | Data-Driven Operations | Revenue Growth and Recovery
- Role
- Senior Key Account Manager at Identity Digital Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Michael Flanagan
Senior Key Account Management Professional with 22 years of expertise in the Domain Name Industry, specializing in large-scale registry migrations and high-value contract management. Recognized with a Guinness World Record for orchestrating the largest registry migration in history. Proven track record of exceeding client expectations through ethical practices, strategic business development, and cross-departmental collaboration.
Experience
Senior Key Account Manager
Mar 2021 — Present
Revenue Recovery: Successfully recovered over in previously lost revenue collections through meticulous account auditing and management.• High-Stakes Migrations: Spearheaded history-making, large-scale migrations, including the.au transition and the.ORG platform upgrade.• Strategic Client Lead: Serve as the Primary Account Manager for the industry\'s largest and most lucrative backend registry contracts.• Product Lifecycle Management: Direct product launches and decommissioning processes, ensuring seamless transitions for both small and large-scale clients.• Cross-Functional Leadership: Collaborate with Legal, Development, and Product teams to align business requirements and meet aggressive project deadlines.• Product Sales: Spearheaded sales initiative for the company\'s ancillary product line.• Relationship Growth: Facilitated new business relationships with current and prospective clients to drive organizational expansion.• Performance Recognition: Earned the.Ninja Award (2021) for significant contribution and the peer-nominated.Cool Award (2022) for excellence in teamwork and collaboration.
Education
West Chester University of Pennsylvania
B.A., Liberal Studies - Minors in History and Journalism
1996 — 2000
Skills
- Sales Operations
- Customer Service
- Apache
- Policy
- Project Management
- Management
- Sales
- Strategic Partnerships
- Telecommunications
- Internet Services
- Negotiation
- Software Documentation
- Domain Names
- Retail
- Start-Ups
- E-Commerce
- Salesforce.com
- Marketing
- Domain Name System (Dns)
- Postgresql
- Leadership
- Dns
- Account Management
- Business Development
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