Michael Flaker
Chief Customer Technology Advisor
- Role
- Customer Experience (Cx) Advisor at Salesforce
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Michael Flaker
With over 20+ years of executive leadership experience, I specialize in architecting and executing digital transformations across diverse industries, including automotive, financial services, and manufacturing. My career is defined by a passion for leveraging technology not just to support a business, but to fundamentally innovate and drive its growth.I have a proven track record of building and scaling high-performing SaaS technology platforms, managing P&L for programs exceeding $150 million, and leading teams to deliver complex solutions in AI/ML, multi-cloud environments (Salesforce, AWS, Azure, GCP), IoT, and enterprise systems. My approach is rooted in execution, continuous improvement, and developing people to create a culture of excellence.A key strength is navigating complex stakeholder landscapes—from the C-suite to engineering—and negotiating sophisticated deals that create mutual, long-term value. I thrive on bridging the gap between business strategy and technical execution to consistently exceed expectations.Areas of Expertise: Digital & Business Transformation SaaS & IaaS Platform Strategy P&L and $150M+ Budget Management C-Level Stakeholder Alignment & Negotiation Software Architecture & Engineering (Agile/Scrum) CX Transformation in Automotive and Manufacturing Product Management & Business Development Team Leadership & Organizational Development
Experience
Customer Experience (Cx) Advisor
Jul 2021 — Present · Greenville, SC, US
As a strategic advisor, I leverage my C-level experience to partner with executives at Salesforce\'s most strategic customers. I act as a trusted guide helping businesses shape their technology roadmaps, navigate complex digital transformations, and maximize the business value of their technology investments to enhance customer experiences.
Education
Wright State University
Bachelor of Science (BS), Management Information Systems
Wright State University
Master of Business Administration
2005
Wright State University
Master of Science (MS), Logistics and Supply Chain Management
2007
Skills
- Integration
- Project Planning
- Software Development
- Systems Analysis
- Requirements Gathering
- Software Documentation
- Sdlc
- Requirements Management
- Manufacturing
- Process Improvement
- Ms Project
- Vendor Management
- Microsoft Project
- Visio
- Start-Ups
- Databases
- IT Strategy
- Enterprise Software
- Enterprise Architecture
- Quality Assurance
- Business Analysis
- Project Management
- Business Intelligence
- Software Project Management
- Cross-Functional Team Leadership
- Crm
- IT Transformation
- Budget Management
- Resource Management
- Requirements Analysis
- Erp
- Sharepoint
- Pmo
- Soa
- Pmp
- Leadership
- Program Management
- Agile Methodologies
- Team Building
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.