Michael Faison
Mis Tech @Speaking Rock Entertainment
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WORK HISTORY
Mis Tech @Speaking Rock Entertainment
Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users. • Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed. • Logs and tracks problems; reviews problem tracking databases• Performs facility-based moves, adds, and changes (MACs), as needed• Aids and trains users on division and facility technology• Performs preventative maintenance• Recommends process changes that improve the implementation, maintenance, and support of IT & S desktop
EDUCATION
The University of Texas at El Paso
Bachelor of Technology (B.Tech.), Computer Engineering
El Paso Community College
Associate of Arts (AA), Computer Systems Networking and Telecommunications
The University of Texas at El Paso
Bachelor of Applied Science - BASc, Electrical and Electronics Engineering
Walden University
BS in Computer Information Systems - Cyber Security for Information Systems, Cyber Security
Western Technical College
Associate of Applied Science (A.A.S.), Computer Systems Networking and Telecommunications
University of Florida
Bachelor of Science (B.S.), Computer Science
SKILLS
ABOUT MICHAEL FAISON
Speaking Rock Entertainment relies on a seasoned MIS Technician with over nine years of…
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