Michael F Pacheco
Contract Team Lead Senior Contract Analyst @PMMC
Signup · Get unlimited contacts
WORK HISTORY
Contract Team Lead Senior Contract Analyst @PMMC
In this role, I manage a team of 8 Contract Analysts, ensuring both their professional and their personal growth. I regularly conduct data analysis to identify gaps in team performance and process efficiency, and rely on a collaborative leadership style to arrive at the best utilization of resources and support for my direct reports. On a client level, I manage each project end-to-end, providing project post-completion quality control, and building solid partnerships with our clients, serving as main point of escalation for issue resolution. In this role, I have managed conflicts, negotiated client SLAs and ensured optimal client support for a portfolio of 30 Clients. My proudest achievements in this period include: • Ensuring my team consistently reached the weekly production KPI of 23 contracts by dedicatedly coaching and motivating them. • Being recognized for my commitment to delivering consistent quality by being selected to be part of the Southwestern Implementation Team, overseeing a wide variety of contract implementation project. • Successfully managing the end-to-end creation, testing, and evaluation of Medicare and Tricare deliverables files.
EDUCATION
Community College of the Air Force
Associate of Science - AS, Construction Engineering Technology
University of Phoenix
Bachelor’s Degree, Health/Health Care Administration/Management
Saint Joseph's University
Master’s Degree, Health Administration: Informatics Concentration
ABOUT MICHAEL F PACHECO
Throughout my career, I have proven to be an innovative, adaptable, and strategic…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.