Michael Evans

General Manager @Cannabis Connection

Westfield, MA, US

Develop and implement Standard Operational Procedures (SOPs), regulations, policies, and procedures to advance the company\'s mission, vision, goals, and objectives.• Hire, develop, train, manage, supervise and direct all dispensary employees. • Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms• Manage financial records and cash handling procedures• Maintain all confidential information according to HIPAA policies and procedures• Deliver optimal productivity through operational excellence, process improvement, and consistent resolution of challenges• Conduct performance reviews of dispensary employees• Interface with wholesalers and grow/processors to negotiate and source quality product supply• Develop, coordinate, and staff dispensary schedule• Manage all aspects of dispensary with a customer-first mentality and an intense focus on company culture and ethics, customer service, sales growth, and brand standards• Provide input regarding marketing strategy and initiatives in collaboration with ownership, current managers, and an external marketing team • Oversee compliance, loss prevention, security, and logistics on all mutual issues and in prioritization of needs• Interface with outsourced IT to develop and continually assess technology implementation and adjust based on business needs• Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge• Stay abreast of customer and business trends and actively communicate with corporate stakeholders to provide input on retail and strategic business initiatives• Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order• Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management• Report directly to Ownership