Michael Erganian
Manager, Field Deployment @Hypertec Group
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WORK HISTORY
Manager, Field Deployment @Hypertec Group
Montreal, QC, CA
Manage a team of field technicians across multiple locations- Oversee the training department and managing the trainer(s)- Onboard new field technicians- Ensure key processes are followed, maintained and continuously improved to meet the evolving needs of customers and to improve the performance of the department- Implement a structure that ensures proper setup of installations across regions- Manage customer escalations- Develop, establish and maintain exceptional working relationships with new and existing customers to ensure a high level of customer satisfaction- Ensure a good partnership with all third party contractors- Manage end-to-end field deployment activities, including site surveys, equipment installation, configuration, testing, and commissioning- Ensure adherence to project timelines and customer requirements- Plan and allocate resources effectively to support field deployment projects- Manage equipment, inventory, coordinating logistics, and optimizing technician schedules.
EDUCATION
Centennial College of Applied Arts and Technology
Diploma in Architectural Technology
SKILLS
ABOUT MICHAEL ERGANIAN
I specialize in overseeing projects and managing day-to-day operations throughout the project lifecycle, from initiation to successful completion. My focus lies in streamlining workflows, defining clear objectives, and ensuring every team member’s roles and responsibilities are well-communicated and aligned with project goals.With a strong background in process optimization and operational excellence, I have successfully developed systems to improve efficiency, enhance team collaboration, and ensure timely delivery of key deliverables. I thrive on solving problems, driving innovation, and building trust-based relationships with clients and cross-functional teams.Key highlights of my expertise include. Leading process improvements, such as designing a centralized invoicing system to boost efficiency and accuracy. Acting as a primary point of contact for clients, ensuring exceptional service and clear communication. Mentoring and supporting teams to empower them to achieve their best performance. Leveraging advanced tools like Excel to produce actionable reports and insights for better decision-making. Maintaining open lines of communication to proactively address challenges and meet deadlines.I am passionate about delivering results, fostering collaboration, and creating a positive impact through strategic leadership and operational efficiency.
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