Michael Toole
Transformational Leader | Customer Success Expert | Revenue Growth Strategist | Hunter
- Role
- Specialist- Account Manager at Otis Elevator Co.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Specialist- Account Manager
Jan 2026 — Present · Boston, MA, US
As a Specialist Account Manager for Otis Elevator in the Boston market, I manage and grow a portfolio of strategic customer accounts by serving as the primary point of contact for property owners, facility managers, and developers, driving contract retention and revenue growth across service, modernization, and repair solutions. I partner closely with operations, technical teams, and leadership to deliver tailored, lifecycle-focused solutions, lead contract renewals and negotiations, conduct business reviews, and identify upsell opportunities, while leveraging CRM tools, market insights, and performance data to ensure exceptional customer satisfaction and reinforce Otis’s reputation for safety, reliability, and innovation throughout Greater Boston.
Education
Lee Institute School of Real Estate
Real Estate Sales and Broker License, Real Estate
Curry College
Master of Business Administration - MBA, Marketing/Marketing Management, General
Northeastern University
BS, Marketing
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