Michael Duchateau
General Manager @Crescent Heights
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WORK HISTORY
General Manager @Crescent Heights
Overall operational and financial responsibility for business. During tenure, occupancy increased 4.5% points through increased resident retention rates and appropriate utilization of concessions. Cost reductions of $700k achieved through reorganization of staff, contract/vendor review while improving service levels
EDUCATION
Michigan State University
BA, Hotel Restaurant and Institutional Management
University of Wisconsin-Madison
Liberal Arts
ABOUT MICHAEL DUCHATEAU
Guiding Strategic Planning, Operational Controls, and Change Management to Build Profitable Organizations in Challenging Markets. Versatile leader with significant experience driving sustainable growth in profitability while serving Fortune clients. Repeatedly achieved double-digit profitability improvements, paring expenses while improving customer satisfaction, quality, and employee engagement/retention. Areas of impact include: • Strategic Planning & Leadership • Marketing & Business Development • Product quality and process improvement • Human Resources/Team Building • Revenue & Profit Growth • New Product/Concept/Service Development • Finance, Accounting, & Budgeting • Lean Operations • Menu Development Significant experience in Temporary Housing, Property Management, Hotel and Restaurant Industries. Demonstrated ability to improve profitability by moving all key performance indices including revenue, customer satisfaction, cost control/reduction. Expertise at developing and bringing to market new products. Experience in coordinating the successful launch of new concepts and opening of new sites. Comprehensive skills in process improvement, supply chain management, budgeting, reporting, leadership, team building, personnel development and customer relations. Highly successful contract negotiator. Creative, innovative and effective leader. Strong communication and motivational skills, which consistently lead to employee retention, development and advancement.
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