Michael Duarte

Property Manager @The Salvation Army USA Western Territory

Los Angeles, CA, US

Silvercrest Senior Housing Residence – 100 Units • Oversee all daily operations of a 100-unit low-income senior housing property, ensuring compliance with HUD regulations and Low-Income Housing 202 PRAC Housing program requirements. • Certified in Tax Credit Compliance through the National Center for Housing Management (NCHM); trained in both initial certifications and annual recertifications for residents. • Maintained accurate, audit-ready tenant files, ensuring timely and complete documentation of income eligibility and household data. • Supervising a team of 4 employees, providing ongoing leadership, task delegation, performance support, and workflow coordination. • Conducted annual employee evaluations, implemented disciplinary coaching, and reinforced high standards of service and compliance. • Managed monthly reporting of key metrics, including occupancy rates, rent collection, delinquencies, and operational summaries. • Oversee all aspects of rent deposits, issued late notices, and enforced lease compliance in alignment with funding and policy guidelines. • Conducted annual unit inspections and coordinated city inspections, ensuring prompt resolution of safety and habitability issues. • Enter and managed data for third-party subsidies such as Section 8, ensuring accurate billing, compliance, and payment tracking. • Interface regularly with property owners, auditors, housing authorities, and service providers to maintain clear, compliant, and efficient property operations. • Deliver strong resident support and conflict resolution, fostering a safe and respectful environment for senior tenants. • Proficient in property management software systems, including Yardi, AppFolio, MRI, and ONESITE, with extensive experience in certification tracking, reporting, and financial processing.