Michael Dorris

About Michael Dorris

I’m proud to be part of Microsoft’s Financial Services Industry team, where I partner with leading banks and investment firms to accelerate their AI and digital transformation journeys. My work focuses on helping organizations modernize securely, operate more efficiently, and unlock new value through trusted AI, cloud, data, and cybersecurity capabilities. Together, we’re driving outcomes such as-Optimized operations and reduced operating costs-Modernized platforms and revenue‑expanding ecosystems-Empowered employees equipped with secure, intelligent tools-Improved customer experiences rooted in resilience and innovationMy career has always been grounded in service. After earning an engineering degree from the University of Central Florida, I began my professional journey as a U.S. Navy civilian—an early opportunity to serve missions larger than myself. In my late 20s, I pursued a direct commission as an Engineering Duty Officer in the Navy Reserve, pinning on Ensign just before turning 31. Since then, I’ve served in a range of civilian and military leadership roles, including two mobilizations supporting the Special Operations community. During my second mobilization, I transitioned into the Information Warfare Community, where I served as an Information Warfare Officer/Information Professional, retiring in 2020. That spirit of service drives the work I do with Microsoft’s customers every day. My goal is simple: help you realize your vision, strengthen your security and resiliency posture, and enable your teams to achieve their next milestones with confidence.If I can support you in your journey—whether it’s AI adoption, cybersecurity maturity, platform modernization, or customer experience transformation—please reach out: m•••••••@microsoft.com.

Experience

1. Sr Principal Customer Success Account Manager

   Microsoft

   Mar 2026 — Present · Tampa, FL, US

   Acted as a trusted advisor to C-suite and SVP-level leaders, providing data-driven insights for informed decision-making. • Drove service delivery excellence in major Financial Services, ensuring mission-critical outcomes for clients. • Collaborated with stakeholders to enhance customer outcomes and strategic goals in AI, Security, Cloud, and Data transformation-

Education

• University of Central Florida

  MS Simulation Engineering, Computer and Industrial Engineering

  1986 — 1989

• University of Central Florida

  BS Electrical Engineering, Digital Systems

  1980 — 1982

• U.S. Naval War College

  Certificate, Command and Staff (non-resident)

  1995 — 1998