Michael Dopson
Support Manager @Sherweb
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WORK HISTORY
Support Manager @Sherweb
Due to the completion of Reactive transition to Offshore, I was given the role of Support Manager for Value Guidance, to concentrate on developing the LOB. Continuing to grow our QA and WF involvement, continue to grow our quality and volume growth opportunities, in the past three months we have been offered two growth opportunities due to our ability to provide good customer service, Program feedback and the trust we have earned from the client. I have taken over completely the development of the VG Supervisor team officially and I have already started a training program for them to improve their professionalism and to encourage longterm thinking and project development. I continue to foster an environment of team work, team and individual success and overall Program success with our client environment, placing us a top Partner.
ABOUT MICHAEL DOPSON
Sherweb entrusted the Support Manager role to lead Value Guidance and develop the line of business. The team focused on enhancing quality assurance, workforce involvement, and fostering opportunities for growth. Recent efforts led to securing two new client growth opportunities, attributed to strong customer service and strategic feedback. Contributions included training programs designed to elevate supervisor professionalism and promote long-term thinking within the organization. Previous roles at Sherweb, including Program Manager and Technical Support Team Lead, demonstrated a dedication to surpassing contractual commitments and driving innovation. Collaboration across departments empowered data-driven improvements and sustainable solutions. Proficiency in technical assistance, workflow optimization, and quality monitoring reflects a commitment to operational excellence and team success.
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