Michael Dobson
IT Project Manager @Nasstar
Signup · Get unlimited contacts
WORK HISTORY
IT Project Manager @Nasstar
Poole, GB
Creating project folders for all projects on the shared drive as well as creating the required forms needed for the specific project and placing them in the folder • Dealing with all BT line installs and queries • Managing the Engineers’ timesheets and allocating or creating a task where needed for the Engineer to input their hours • Entering Engineers’ holidays into the SharePoint and Navision calendars • Sending all documents that need signing out to the customer via Echo Sign • Creating reports on timesheets, Engineer calendar availability and service calls • Managing all Bronze, Silver and Gold projects • Matching project requirements to suitable Engineers based on skillset and availability • Ensuring the 24hr SLA is met, from the project being raised in ServiceNow to confirming the Day 1 engineering resource • Holding customer initiation discussions • Introducing the customer to the process and setting expectations for the project • Updating Despatch with confirmed service calls on required projects • Briefing the Engineer, in a clear and concise manner, ensuring a high level of understanding in order for the Engineer to be able to carry out the work correctly • Revising Statement of Works and Project Closure documents • Projects delt with Infrastructure refresh, Comms room tidies, Networking and switch Installations, Azure Environments, SAN installs, Virtual Servers, PC / Laptop installs, Meeting room setups with Audio and visual and much more • Training of new started Project manages in Processes, services and systems • Training New Account Managers on how Projects Processes work
EDUCATION
PW Botha Technical High School
GCSE, GCSE, GCSE
South Cape College
GCSE, Electrical and Electronics Engineering, GCSE
ABOUT MICHAEL DOBSON
I am an excellent communicator, negotiator and team player. I am skilled in efficient time management and decision making with the ability to self-motivate whilst motivating others. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest Purchasing and Project Management I have always been that person to rely on in an emergency or to fix a problem, in my position at Nasstar and TMB I was known as the problem solver and any projects that had gone wrong were passed to me to resolve or processes that were broken had my input to fix. I’m what you would call a jack of all trades and master of many, I have dealt with various aspects within the IT world such as Security installations, SIRT management, networking, infrastructure, Microsoft (Teams, SharePoint, Exchange migrations etc) entire Building refits,
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.