Michael Dobson

Account Manager @Gemini Group

GB

As an account manager I work very close with a client building a solution that best suites their requirements and budget. I am my clients point of call for any questions or queries they have. I pride myself on giving exceptional customer service throughout my relationship with my client. This has been proven in past employment and current employment especially when my clients are referring me to their clients.My areas of expertise are:Telecommunication solutions Ranging from very basic transfer to transfer SME telephone systems too communication management solutions including unified communications (connecting your work force with anywhere anytime mobility solutions) contact centres (discover how business keep customers happy for less) video conferencing (bring your team meeting together saving time and travel expenses) call recording, call management, hotel front of house management and CTI integration (CTI enables your database to interact with incoming telephone calls, screen popping customer names/records before your operator answers the telephone) CCTVIP HD and digital solutions with mobile remote viewing and security centre softwarePhotocopier and PrinterAs an official certified Konica Minolta partner I have extensive knowledge of the complete print range from Koinica Minolta. I am also a member of BNI Eardwulf chapter who meet every Tuesday morning at 6:30 at Cafe Merienda, Treasury Court, Carlisle.anyone\'s welcome to come down, just make sure you let me know so there\'s a buttie for you. BNI are a business to business referral group that actual works. I am the education coordinator within the Eardwulf Chapter.