Michael Dimayuga

About Michael Dimayuga

IT Helpdesk Support Manager for BodyArmor’s Whitestone Office, Atlanta Office, and all National field sales employees around the U.S. Leading a team of 3 technicians- System administrator equivalent work while managing HelpDesk: Microsoft 365 Administrator for 500+ tenants managing mailboxes, distribution groups, security groups and policies, O365 Licenses/ Teams licenses, and Intune Management of all devices enrolled, laptop or mobile.(i.e: Exchange Admin Center, O365 Admin Center, Intune Admin Center, Purview, Microsoft Azure User Management)- Performing Level 1 to Level 3 Desktop support for the CEO and senior management of BodyArmor and Powerade- Experience in the use of Active Directory such as security group administration, account administration, creating and deleting items, and database management of computers and employees- Intune app setup and management profile installs on mobile devices for work phones- OKTA management of cloud Company software/applications- Computer imaging of desktops, laptops, and Macs- Onboarding and Offboarding process management of all employees in the company- Lead for companies Computer Refresh Projects, Intune Device management setup for all users and devices, Windows 11 upgrade- ServiceNOW ticket management and IT trends• NYC police precincts.• Troubleshooting and providing desktop support for Northwell hardware, software, and network.• Performing multiple Desktop/Laptop/Tiny/All-in-One refreshes everyday• Providing excellent customer service to users receiving new machines.• Database Entry of various users computer application, configurations, and builds• Training of multiple new employees on Custom’s Computer Refresh Team• Completing users data transfers and all necessary application installations for various departments in Northwell, applications such as: Microsoft office (Outlook, Visio, Project, Word, Publisher, Powerpoint, Access, Teams, OneNote, Excel) CDE Machine Installations (for the Northwell Billing departments) Northwell Invision Application MySQL Server Application• Also currently an IT in the Navy Reserve, fulfilling level 1 to level 3 desktop support for fellow sailors in my unit.

Experience

1. Information Technology Help Desk Manager

   The Coca-Cola Company

   Nov 2020 — Present · US

Education

• Farmingdale State College

  Computer Science

  2014 — 2018

Skills

• Customer Service
• Microsoft Office