Michael Diaz
Customer Experience Strategist at Wendy’s | Streamlining Loyalty Program Integration & Operational Efficiencies | Sr. Customer Success Experienced | Dogs | Boxing
- Role
- Punchh Platform Specialist at The Wendy's Company
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael Diaz
Senior Customer Success Manager with a demonstrated history of working in the computer…
Experience
Punchh Platform Specialist
Sep 2024 — Present · Austin, TX, US
Liaison between Punchh and Wendy\'s SquadsProject Management of various Wendy\'s InitiativesAdministration of Punchh PlatformCollaborate with several Wendy\'s Teams on a regular basis - POS, Finance, RestOps, Development, Engineering, Marketing, Product, Customer Care, Field Ops, Data Analytics/Engineering, Change Advisory Board, Risk Management, Governance, QA, Restaurant Support, Field OpsLead project to implement barcode scanningLead project to implement Control Center Server in Punchh platform and move all locationsMaintain Department Specific JIRA BoardDevelop Confluence Knowledge Base for Punchh specific detailsDevelop Team Specific Processes and Strategy -(JIRA Board, issue tracking, team structure, prioritization of loyalty initiatives, effective collaboration)Support - stand up L1 and L2 support for loyalty issues and internal teams (JIRA and Service Now)Provide ongoing coaching, training, strategy as it relates to Loyalty and Engagement with the Punchh IntegrationManage Stand Up meetings internally and with vendorSpearheaded getting to Parity with vendor at 1 year anniversary
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