Michael A. Diala
Healthcare Administrator Acting CEO @Jaimel Health Care Service Llc
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WORK HISTORY
Healthcare Administrator Acting CEO @Jaimel Health Care Service Llc
TX, US
Serve as a CEO-Elect for the company, overseeing all functional areas and activities. Maintain office services by organizing procedures and assigning clerical duties. Prepare payroll, design and implement filing systems, order supplies, and review/approve supply requisitions. Perform medical billing and coding functions timely to ensure consistent revenue streams for the organization. Supervise, train, mentor, and evaluate employees, ensuring employees meet their quotas. Provide comprehensive service to customers, including addressing and resolving any issues.HIGHLIGHTS: Grew revenues consistently through a variety of strategies, including excellent customer relations, continual marketing initiatives, and timely billing/coding. Opened up new doors and potential business. Improved customer service substantially by raising the number and level of patient interactions, collecting and acting on customer feedback, and encouraging customer advocacy. Maintained a perfect record of 100% healthcare compliance throughout entire tenure through a highly meticulous approach to quality control. Responded effectively to COVID-19 and related actions/adjustments, remaining operational throughout the entire pandemic. Reduced costs by limiting the amount of free PPE equipment distributed to focus on the patients requiring them the most. Introduced several changes and upgrades for improvements, including a transition from paper checks to direct deposit.
EDUCATION
University of Bridgeport
Bachelor's degree, Health/Health Care Administration/Management
University of Phoenix
MHA/MBA, Health/Health Care Administration/Management
University of Bridgeport
Bachelor of Science - BS
ABOUT MICHAEL A. DIALA
I have over 15 years of experience that includes my current leadership position within a healthcare services organization and prior management positions. I bring a broad range of skills to each organization and position, with a particular focus on people management (employees and patients/customers) and profitability.Throughout my career, I have built a track record of achievements and impactful contributions to key goals, including Revenue Growth, Customer/Patient Satisfaction, Regulatory Compliance, Quality Assurance, and Team Development. I am continually exploring new opportunities to grow our healthcare business within the Houston area, building solid and sustainable relationships.I am currently completing two separate Master’s degrees (MBA and MHA), demonstrating my commitment to lifelong learning and professional development.WHO I AM: A leader who can create and execute the strategic plan for organizational success. I am comfortable handling a wide range of responsibilities within fast-paced, challenging environments, providing steady and calm guidance. A change driver who continually capitalizes on opportunities to improve existing programs and processes. I am fully aware that change is ongoing, particularly in the healthcare field, and I am always prepared to adjust to industry, market, and organizational changes. A patient-focused advocate with success in improving patient outcomes and achieving high patient satisfaction. Patients are the lifeblood of my current organization; as such, I place the highest priority on ensuring the ultimate patient experience through our value-added services. A motivational coach and mentor who inspires team members to deliver their best performance. I enjoy training and developing employees so that they become empowered, motivated contributors to company success. A meticulous organizer with a high attention to detail and a record of compliance in a heavily regulated industry.CERTIFICATIONS⏩ Reiki-Practitioner CertifiedHONORS & AWARDS⏩ Recognition for Superlative Improvement, NHSS (National Honors Society for Scholars).TECHNOLOGIES⏩ Microsoft Word, PowerPoint, Excel, Outlook, Access; Adobe.COMMUNITY INVOLVEMENT⏩ Middle School Swim Club – raised money for the program, exceeding the funding goal of over Run for Life – raised money for cancer (Memorial Hermann Hospital).
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