Michael Dellinger

About Michael Dellinger

Skilled Information Services and Software Manager with 25 years progressive experience at all levels of Software Development, Integration and Deployment. • • Experienced in leading in a multi-national IT environment• Experienced in the effective design, development and implementation of new software products, processes and procedures• Experienced in the effective implementation of project management methodologies• Experienced in tradition waterfall and agile software development methodologies • Experienced in the successful management of fortune 500 software implementations including client-server and SAAS solutions• Experienced in effective organization management• Successfully introduced a work, play, collaborate space to promote innovation and creativity• Experienced in implementing formal IT Governance structures • Experienced in department budgeting and cost allocations ensuring effective use of IT resources• Experienced in effective IT infrastructure management resulting in lower overhead with a higher return on investment.• Experienced in the effective management of an ERP System with integrated e-Commerce modules• Experienced in the management and maintenance of CRM and help desk systems• Experienced in the effective management and maintenance of multi-domain Active Directory environments• Experienced in the effective management of a large multi-site fiber network• Experience in the management of multiple data centers• Experienced in the successful management and use of dedicated co-location data centers and cloud technologies• Experienced in the successful implementation of enterprise and department specific projects including: CRM, ERP, Medical Records System, IVR Solutions, Employee Benefit System, Offsite Active Replicating DR Solution, and an ITIL-Based IT Management System

Experience

1. Chief Information Officer

   City of Tulsa

   Jan 2015 — Present · Tulsa, OK, US

   Directs, plans, coordinates, and develops policies and procedures related to the activities of the IT Department including standards, short-term and long term planning, project management, IT best practices and business continuity Directs and supervises all IT staff and related IT activities for the City Presents technology information to Mayor, City management, City Council, and Authority Boards Supervises the preparation and administration of the annual capital and operating expense budgets for the IT Department Reviews, supports, and maintains IT related contracts Recommends additions to and revisions in ordinances and regulations related to governing IT for the City Prepares comprehensive IT budgetary and financial reports Responsible for all enterprise-wide IT activities, including infrastructure and architecture, applications development, reengineering business processes, networks, outsourcing, and computer and auxiliary operations and support Sits on the information Technology Security Board and assists City of Tulsa Security in its efforts to provide for the security of the City\'s Information Technology. Tracks a broad range of emerging technologies to determine their maturity and applicability to the enterprise Evaluates the relative impact of emerging technology to strategic business needs and interprets their meaning to the senior organizational leadership team Participates in overall business technology planning, bringing a current knowledge and future vision of technology and systems as related to the citizens and the City Determines short-term and long-term enterprise wide information needs and develops overall strategy for systems development and hardware acquisition and integration Serves as a member of the executive leadership team for the City and influences strategic business decisions regarding the use of technology

Education

• Oral Roberts University

  Bachelors, Music

  1991 — 1995

• Southern Nazarene University

  Business Management, Master of Science, MSM

  1996 — 1997

Skills

• Retail
• Sdlc
• Integration
• Cross-Functional Team Leadership
• Product Management
• Program Management
• Saas
• Software Documentation
• Agile Methodologies
• Enterprise Software
• Project Management
• Management
• Business Analysis
• Disaster Recovery
• Security
• Crm
• Process Improvement
• Data Center
• Account Management
• Organizational Leadership
• Itil Implementation