Michael Davis
Operations Director | Project Manager | Process Improvement & Systems Optimization | Leadership | SaaS & Customer Success Strategy
- Role
- Operations Director at Chick-fil-A Restaurants
- Location
- Smyrna, TN, US
- LinkedIn followers
- 500 followers
About Michael Davis
I’m a business graduate with 4+ years of experience leading teams, optimizing systems, and delivering excellent service. My background spans customer success, non-profit leadership, SAAS experience and project management, where I developed skills in cross-functional coordination, process improvement, and operations strategy.I thrive in roles where I can create systems, plan projects, and help teams perform at their best. Currently, I’m seeking opportunities in project management, operations, or digital marketing where I can apply my problem-solving mindset and leadership strengths.
Experience
Operations Director
Nov 2025 — Present · Lebanon, TN, US
Lead daily operations and manage a cross-functional team to ensure excellence in customer experience, profitability, and team culture.• Drive process improvements to increase operational efficiency and reduce waste.• Partner with leadership to recruit, train, and develop emerging leaders within the organization.• Analyze performance data to guide decision-making and align operations with business goals.• Champion Chick-fil-A’s culture of service and community engagement through high standards of care and leadership.
Education
Middle Tennessee State University (MTSU)
Bachelor's degree
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