Michael Darlington

About Michael Darlington

Professional with 23+ years of experience in the information technology field. Background includes a solid track record in Project Management, Vendor Management, Process Improvement, Team Leadership, troubleshooting, and interfacing with customers, developers, and other support organizations. Highly skilled in understanding the customer\'s needs and offering product solutions in response to ever-changing technical conditions. Major strengths include being a self-starter, having strong verbal/written communication skills, knowledge of HW and SW solutions, emerging technologies, problem recreation, skills transfer /Mentoring, and being Driven.

Experience

1. IT Manager Technical Services

   Bell Partners Inc

   Oct 2021 — Present · Raleigh, NC, US

   IT Manager Technical Services Manage Service Now ticketing system.(Pull reports, Manage Assets, Software Licensing) Manage IT assets and inventory, life cycle management. Managed software licenses via different software portals. Support all Regional Offices and 375 total apartment communities across 13 markets and more than 1500 employees. Manage 2 direct reports with a team of 14 total. Perform employee evaluations and mentor direct reports and other team members. Provide SME support for desktop software, hardware, and networking to support corporate offices and all apartment community locations (typically requires day travel, occasional overnight travel) Respond to requests for support via work tickets. Serve as escalation contact for end-user support requests. Provide end-user with realistic expectations for completing the work request. Upon completion of the work request, communicate the final results with the end user. Ensure teams are conducting preventative maintenance checks on PCs, printers, and copiers. Manage trouble ticket queues and orders for telephone hardware, telephone service, and internet service at remote locations. Researches, defines, and recommends updates to the standard operating procedures to ensure timely resolutions to issues and provisioning processes. Provision, configure, and support mobile devices and corporate office phones. Ensure that computers are regularly patched and secured to prevent viruses or malicious attacks. Collaborate with and assist the rest of the IT team. Problem/resolution and root cause management Vendor Management and relationship building Project management/ strategic planning

Education

• Marine Corps Institute

  Electrical engineering

  1990 — 1994

• ECPI University

  A.S. in Computer and Information Science (CIS) degree, Cyber and Information Security Technology concentration

  2020 — 2022

• Wake Technical Community College

  Associates, Networking technology

  2003 — 2005