Michael D. Harrison

About Michael D. Harrison

Director of Operations: skilled Operational Patient Experience professional with a…

Experience

1. Director, Practice Operations Banner Medical Group Rurals (Ca, Nv & Wy)

   Banner Health

   Oct 2019 — Present

   Provides operational leadership, direction and support to their assigned practice managers. Provides on-going oversight to ensure adherence to care delivery standards. Assist with removing barriers and acts as a liaison to central functions. Assist Practice Managers in addressing staff compensation/HR concerns. Provide on-going, meaningful communication with practice managers and staff so they are recognized and well informed. Facilitates the assimilation of newly hired practice managers into the group practice setting and works closely with the affiliating group’s physician and administrative leadership. Drives and implements initiatives focused on physician engagement and retention. Works with Service-line leaders and associated practice managers to develop annual operating and capital budgets for their assigned facilities. Ensures adherence to established annual budgets. Oversees day-to-day activities of a number of facilities within a designated geographic area to ensure a high level of productivity and the efficient use of resources. Monitors overall practice performance. Develops and implements productivity action plans to meet productivity benchmarks for assigned facilities. Identify opportunities to enhance operations & patient experience. Focus is on standardization of workflow, both front office and back office clinical support. Foster a service excellence culture. Maintain positive relations with physicians. Resolves patient concerns not remedied at the on-site leadership level.

Education

• Colorado Technical University

  Master of Business Administration (M.B.A.), Health/Health Care Administration/Management

  2010 — 2012

• Utah Valley University

  Bachelors of Science (B.S), Psychology

  2006 — 2010