Michael Curwen
Agile and Digital Transformation PM specializing in Accessibility Automation QA and Development
- Role
- Senior Project Manager at Cognizant
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Michael Curwen
Results-driven Program Manager and Agile Leader with expertise in organizational change…
Experience
Senior Project Manager
Jan 2023 — Present · US
Program & Release Manager | Raytheon Technologies (RTX)-Led enterprise-wide ServiceNow release management, driving ITSM, ITOM, CMDB, and asset lifecycle automation to enhance IT operations-Developed and executed Operational Readiness Plans, identifying risks, mitigation strategies, and cross-team dependencies to ensure seamless business transitions-Facilitated Change Impact Assessments, aligning business leaders on transformation initiatives while proactively addressing resistance and adoption barriers-Designed and delivered training programs, equipping teams with the tools and processes needed for system adoption, workflow optimization, and governance implementation-Established and managed stakeholder engagement strategies, maintaining executive alignment and cross-functional collaboration in highly dynamic environments-Spearheaded ServiceNow workflow automation, integrating SAP, AWS, and Azure to streamline service delivery and improve operational efficiency-Led UAT strategy and execution, working with stakeholders to validate ServiceNow enhancements, capture feedback, and ensure smooth end-user adoption-Developed data-driven dashboards, tracking release performance, success rates, and change impact analysis to drive data-informed decision-making-Collaborated on Knowledge Management (KM) frameworks, ensuring structured content storage, governance, and seamless knowledge transfer across teams-Executed hypercare and end-user preparedness initiatives, ensuring smooth post-deployment transitions with minimal disruption and optimized support structures-Facilitated All Hands meetings and OCM retrospectives, leveraging stakeholder insights for continuous improvement in communication, engagement, and training strategies
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