Michael Crowley

About Michael Crowley

Seasoned Sales & Process professional with extensive experience delivering innovative business solutions that drive operational results, with a strong focus on customer service. Ability to identify business needs using a unique combination of creative and analytical skills, to design actionable plans that meet strategic objectives. Proven record of accomplishments in driving enterprise-wide programs from concept to successful implementation. Leadership history across multiple verticals including telecom, government, healthcare, software, and banking. Experience includes Fortune 500 companies CenturyLink, Siemens, and Bank of America, and Microsoft.Driven by challenge and motivated by opportunity to deliver sustained quantifiable results. Strategic planner with critical execution focus and entrepreneurial drive. Key thought leader to new business development and leading successful new technology product launches and sales initiatives.Specialties: Global Program Management / Process Improvement / Sales Leadership / Strategic Planning / Six-Sigma Quality / Vendor Partnerships / New Business Development / Customer Insights / Social Media Core competencies in analyzing complex business problems, developing simplified customer interactions, and driving bottom line improvements. Reputation as results-oriented leader with focus on retaining customers and improving revenue.Transforming under-performing business units into market leaders.

Experience

1. Director of Sales Excellence & Strategy

   Microsoft

   Apr 2016 — Present

   Working in the Microsoft Worldwide Commercial Business Group (WCB) with the Strategy & Programs team for Small, Medium and Commercial businesses (SMC). Ownership for development, execution and performance of sales programs supporting 120 Specialists worldwide and direct facing to over 500 partners delivering solutions sales to customers. This unit has contributed to $1.5B in software sales globally in the last year and 24% of customers new Cloud additions.

Education

• Pacific School of Theology

  BA, Theology

  1976 — 1980

Skills

• Project Management
• Sales Enablement
• Call Center
• Sales Operations
• Professional Services
• Customer Service
• Strategic Planning
• Customer Satisfaction
• New Business Development
• Outsourcing
• Solution Selling
• Business Intelligence
• Start-Ups
• Crm
• Business Process Improvement
• Go-to-Market Strategy
• Six Sigma
• Partner Management
• Product Marketing
• Team Leadership
• Managed Services
• Project Portfolio Management
• Social Media
• Telecommunications
• Enterprise Software
• Analytics
• Saas
• Pmp
• Leadership
• Business Development
• Call Centers
• Program Management
• Lead Generation
• Vendor Management
• Strategy
• E-Commerce
• Multicultural
• Demand Generation
• Marketing
• Process Improvement