Michael Couzens
Senior IT Service Desk Engineer @B3 Insurance
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WORK HISTORY
Senior IT Service Desk Engineer @B3 Insurance
Birmingham, GB
Management and configuration of Microsoft Intune MDM for end user laptops and mobile phones, both corporate devices, and BYOD.Reviewing of Mimecast for email security, Ninja One, Rapid 7 Insight VM and CrowdStrike, for end user devices and server security.
EDUCATION
Bearwood College
High School
University of Northampton
Bachelor of Science (BSc), Computer Science
SKILLS
ABOUT MICHAEL COUZENS
SKILLS• Experienced with Windows, Linux, macOS, Networking, Firewalls, Internet Security, Active Directory, Microsoft SQL Server, Microsoft 365, Intune, NinjaOne, Rapid 7, CrowdStrike, Mimecast,• Proficient in both desktop PC and laptop maintenance and upgradesACTIVITIES• Member of Board of Trustees (Central Eurasian Partners (UK))• British Red Cross First Aid qualified• PADI certified diver• Silver Duke of Edinburgh Award• Young Enterprise scheme (2003 – 2004)Key Experiences- Extensive hardware and software experience including, Windows, Linux, Apple Mac OS, Networking LANs & WANs, Firewalls, WiFi, AD- Troubleshooting relational databases including Gupta SQL Base and SQL Server - Embedded experience and understanding of diverse cultures and environments, including global travel, and relocating to Romania 19••••95, Czech 19••••01 and Slovakia 20••••20- Actively engaged within a multi-national organisation with customers and colleagues worldwide- Mentoring and developing colleagues to provide excellence in customer support- 1st point of contact for new starters within the global group. Training and mentoring colleagues and customers in the use of in-house developed software packages- 1st point of contact for acquired businesses and acquired customers into the global group, introducing colleagues to implement toolsets- Through the assessment of the technical requirements of clients, driving and owning group best practice for process improvement and operating efficiency - Advising on IT Security needs. Primarily risk assessments for PCI Compliance and GDPR- Point of reference for complex project solutions in implementation of customer deliverables- Ownership of 1st / 2nd line support calls in a hybrid working environment- Working with suppliers to ensure 3rd party software solutions meet business expectations aligned with defined corporate processes. Maintaining communication with external account managers to ensure full resolution- Responsible for maintenance and delivery of security awareness training programs- Managing own workload using own initiative to achieve agreed deadlines. Working from UK home since 2016.Cyber Security support across a range of international businesses has given insight into many sectors- • Asset Management• Banking• Bio Sciences• Communications & Media• Engineering • HR Management• Justice• Education• Marine• UtilitiesIn addition, I have experience in-• Hospitality industries (football clubs, pubs, restaurants, shops)• UK Local Authorities, Transport Authorities, Taxis
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