Michael Corso
Head of Customer Success VI: Americas
- Role
- Head of Customer Success Vi Americas at Kongsberg Maritime
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Michael Corso
Head of Customer Success VI: Americas at Kongsberg Maritime | Driving Innovation & Client Success in the Maritime IndustryWith over a decade of leadership experience in the maritime and digital technology space, I specialize in delivering customer-centric solutions that enhance operational efficiency and drive business growth. Currently, I lead customer success initiatives across the Americas at Kongsberg Maritime, overseeing regional KPIs, fostering client relationships, and championing innovative digital transformation strategies.My foundation lies in a 10+ year tenure at Kongsberg Maritime, where I progressed from a System Support Engineer to Regional Director CS Americas: Sensors and Robotics. As an engineer, I provided hands-on technical support, onboard vessel service, and aftermarket software solutions, ensuring seamless operations for clients. As a leader, I managed a region of 50+ service engineers, directed training programs, and optimized customer support operations across Dynamic Positioning, Navigation, and Automation disciplines. My focus on quality control, resource alignment, and KPI-driven improvements strengthened client trust and operational excellence throughout the Americas.I am passionate about technical leadership, product innovation, and business development, I thrive at the intersection of cutting-edge technology and exceptional service. Let’s connect to explore how we can navigate the future of the maritime industry together.
Experience
Head of Customer Success Vi Americas
Mar 2025 — Present · Houston, TX, US
Following an internal company restructuring, I transitioned from Head of Customer Success for the Americas at Kongsberg Digital to the same role at Kongsberg Maritime. In this capacity, I continue to lead client-focused initiatives, oversee regional KPIs, and drive customer success across the Americas, now under the Kongsberg Maritime umbrella, maintaining my commitment to delivering innovative solutions and exceptional service in the maritime industry.
Education
Louisiana Tech University
BS Electrical Engineering
2009 — 2012
Skills
- Microsoft Office
- Customer Relations
- Microsoft Excel
- Customer Service
- Power Management
- Oil & Gas
- Engineering
- Offshore Drilling
- Control Systems Design
- Maritime
- Commissioning
- Electrical Engineering
- Customer Support
- Investments
- Automation
- Project Engineering
- Safety Management Systems
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