Michael Cook

About Michael Cook

Operations and Program Leader with experience owning product readiness, launch execution, and post-release stabilization for complex hardware and software products.I’ve led cross-functional programs spanning engineering, operations, quality, and field teams to ensure products are operationally ready at launch and supported throughout their lifecycle. My work has included NPI readiness ownership, manufacturing transfer support, post-release monitoring, escalation governance, and cost and quality improvement initiatives.I currently manage and develop high-performing technical teams while directly owning operational programs that connect product development decisions to real customer and business outcomes.I’m most effective in roles that sit at the intersection of operations, program execution, and customer impact, and I’m particularly interested in Operations Program Management, Product Readiness, and execution-focused leadership roles.

Experience

1. Service Engineering Manager

   FUJIFILM Sonosite, Inc.

   Jan 2023 — Present · Bothell, WA, US

   Operations and program leader owning product readiness, launch execution, and post-release stabilization for complex hardware and software medical devices.Own Service Readiness for New Product Introduction (NPI) programs, ensuring alignment between Engineering, Operations, Quality, Supply Chain, and Field organizations from development through launch and post-release.Lead cross-functional readiness programs to ensure products are supportable, scalable, and operationally stable at launch.Operational product owner for service-facing tools and workflows, including web-based license management; manage priorities and backlogs using Jira.Drive data-informed decisions using Excel and Tableau to monitor defect trends, software performance, warranty exposure, and operational risk; identify cost reduction and quality improvement opportunities.Act as a cross-functional process owner and change leader, translating field and customer insights into structured defect prioritization and lifecycle improvement initiatives.Recipient of a company values award for leadership and execution on the Sonosite MT product launch.People & Org LeadershipRebuilt the Service Engineering organization from full attrition to full staffing and expanded team capacity.Revitalized post-release governance by establishing cross-functional reliability review forum; formalized risk visibility and influenced integration into Program Management lifecycle oversight.Designed and operationalized a new SaaS administration function supporting remote software updates, including role definition, workflows, and success metrics to improve delivery reliability and customer experience. Lead, coach, and develop a high-performing technical team responsible for readiness execution and escalation management.Mentored a direct report into a people manager role, supporting leadership succession.Defined and established a Remote Services Administrator (SaaS) role, expanding digital services capability.

Education

• Duke University

  Bachelor of Science (B.S.), Biomedical/Medical Engineering

  2009 — 2013

• Ohio University

  Master of Science (MS), Electrical and Computer Engineering

  2017 — 2019

Skills

• Document Review
• Cuda
• Field Service
• Data Analysis
• Minitab
• Soldering
• Microsoft Office
• Field Service Engineering
• Matlab
• Medical Devices
• Customer Service
• Public Speaking
• Project Engineering
• Image Processing
• Opinion Writing
• C++
• Solidworks
• Simulations
• Medical Imaging
• 501c3
• Product Support
• Biomedical Engineering
• Labview
• Powerpoint
• Microsoft Excel
• Customer Issue Management
• Research
• Ultrasound
• Microsoft Word
• Root Cause Analysis