Michael Connor
Business Intelligence Support Analyst @PortmanDentex
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WORK HISTORY
Business Intelligence Support Analyst @PortmanDentex
Cheltenham, GB
EDUCATION
St James Catholic High School - Sixth Form
3 AS Levels
St James Catholic High School
GCSE
SKILLS
ABOUT MICHAEL CONNOR
As a Performance Analyst, I meticulously monitor and manage Service Level Agreements (SLAs) across four client accounts. My unwavering commitment ensures that no SLA failures occur, resulting in substantial cost savings of c.£1.5 million a year, per client account, for the company. With a positive and constructive mindset, I consistently achieve my goals with precision and accuracy. My dedication to personal development has prepared me for the next step in my career. I demonstrated this by recently achieving a distinction in my Level 3 Data Technician course via Corndel. I bring essential skills, professionalism, and precise detail to this role. In addition to this, I have managed schedules, conducted disciplinary processes, performed performance reviews, oversaw stock control, and prioritised exceptional customer experiences at a department management level at Morrisons.I have experience in the following:Power BIPower QueryPython - Basic knowledgeSQL - Basic knowledge Microsoft Excel, Pivots, Formulas, GraphsPresenting Data findings to groups of individuals.Stakeholder ManagementTraining and Mentoring
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