Michael Conley
Accomplished Senior Business Operations Leader and Consultant with 28+ years in the financial services and consumer lending industry. Excels at team leadership, process management, and strategic initiatives.
- Role
- Vice President, Lead Business Execution Consultant at Wells Fargo
- Location
- Santa Ana, CA, US
- LinkedIn followers
- 500 followers
About Michael Conley
Accomplished director of operations with extensive experience in project management, operations, and process improvements. Proven ability to drive complex project from inception to execution, while balancing competing priorities. History of success building and leading high-performing teams that consistently achieve targeted goals, while delivering exceptional customer service. Adept at analyzing current procedures and business needs, and leveraging industry knowledge, strategic thinking, and communication skills to implement process improvements that enhance efficiency and exceed stakeholder expectations. SELECTED ACCOMPLISHMENTS • Successfully led teams through radical and rapid transformational business model change, including site re-alignment and transition of operational processes and teams, resulting in increased efficiency and profitability. • Collaborated with a wide array of key stakeholders to successfully integrate and align business units through two major bank mergers, ensuring a smooth transition and minimal disruption to business operations. • Developed and presented compelling business justifications and recommendations to the executive management team, resulting in successful initiatives such as outsourcing and insourcing of business partner relationships, including lockbox processing, data entry, mailroom operations, and statement rendering. Skillfully managed relationships with partners to ensure critical business objectives and expectations were met or exceeded.
Experience
Vice President, Lead Business Execution Consultant
Feb 2019 — Present · CA
A consultative professional with a proven track record of collaborating with key stakeholders across the organization to solve critical problems, drive results, and achieve demanding and time-sensitive goals within a highly complex remediation operations environment. Provides subject matter expertise, guidance, and support in the areas of payment and support operations, credit bureau reporting, financial estimates, accruals, and tax-related processes. Drives change initiatives to ensure…
Education
San Diego State University-California State University
Bachelor of Arts - BA
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