Michael Collins

About Michael Collins

Highly skilled and versatile Medical Device Specialist with over 10 years of experience…

Experience

1. Field Clinical Specialist

   SPR

   Nov 2024 — Present · Palm Springs, CA, US

   Serves as the primary resource for clinical support in the areas of patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.Attends patient device implants and performs patient follow-up to assure success of implantation experience.Provides external staff education on bandage changes and other product related specifications.Provides timely product follow-up and support to patients and physicians and other staff as needed.Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members.Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals.Ensures facilities have clinical literature and other marketing collateral.Provides support for industry conferences/exhibits/labs as directed.Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation.Maintains open, effective communication with all personnel, customers, and other SPR employees.Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts. May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in-person and remote training to include:One-on-one in-servicesStaff in-service educational programsSeminars and/or workshops for healthcare facilities Manages administrative tasks to include timely patient documentation and data collection in Salesforce.