Mike M.

About Mike M.

Experienced in chemical research and development, compendial analysis, and post-market…

Experience

1. Medical Information Associate

   Thermo Fisher Scientific

   May 2024 — Present · Wilmington, NC, US

   Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support. Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements. Works with internal and external client contacts to resolve inquiries. As needed, research medical literature and drafts responses for such inquiries. Provides administrative support as needed.

Education

• University of North Carolina at Wilmington

  Bachelor’s Degree

  2014 — 2018

• University of North Carolina Wilmington

  Bachelor of Science - BS

• Cary Academy

  High School

  2010 — 2014