Michael Clark

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHAEL CLARK

I started my career working at a sporting goods retail outlet, while completing the latter years of High School. After I had completed Matric, I decided to take a gap year in order to get real world working experience by way of working in the hospitality industry, as well as, daytime work doing stock control and delivery for an international food company. I continued my path in the hospitality industry while completing my Bachelor\'s Degree in Business Management. Once this was achieved, I decided to put my hands on customer service skills to good use, and joined the award winning team at Yuppiechef, as a Customer Service agent. While at Yuppiechef, I was responsible for day to day customer service duties such as customer support ticket handling, aftersales service, fraud monitoring, following up on unpaid orders, as well as the training and mentoring of junior agents. In addition to this, I took on the role of Customer Service Liaison to our Marketing Team, which involved being part of market offering discussions, planning, and the proactive mitigation of potentially problematic marketing materials.After two and a half years, I moved into the Technical sphere, by joining the Amazon Web Services family, where I was part of creating and forming the first End User Support Team within the organization. I soon realized that I had the amazing opportunity to further my technical abilities and did this by forming the Training & Certification Support Team in the Cape Town office, along with our sister team based in Seattle. This involved supporting and maintaining AWS Training & Certification programs as well as using and testing these materials and courses.It was now time for me to spread my wings as I embarked on my journey to Johannesburg, where I joined the incredible team at Truevo Payments, as a Client Support Specialist. This role was the best place to start out in the FinTech industry, as it involved touching and working in every part of the company, so as to build and maintain strong relationships throughout the value chain.After just over a year in the trenches, I transitioned into the Business Intelligence space where I helped create and mold the Business Intelligence function, so as to be where it is today. I manage the entire lifecycle from data mining and query creation, to the enhancement of reporting mechanisms, and the creation of reporting visualizations & dashboards.I am currently based in Leeds, UK, in a fully remote working environment.I am, Michael Clark.