Michael Ciriello

Team Manager Operations @TELUS

London, ON, CA

Responsible for IT infrastructure management.• Managed network operations and monitoring for two data centers in Southwestern Ontario.• Manage the Start.ca Data Center.• Supported enterprise customers.• Project management for the new Start.ca warehouse.• Led projects for two server colocations within Canada.• Engaged in regular network troubleshooting activities.• Managed departmental budget and vendor relationships.Skills: Operational Excellence · IT Security Operations · Customer Success · IT Infrastructure Management · Customer Satisfaction (CSAT) · Computer Network Operations · Change Management · Enterprise Asset Management · Network Administration · Data Center Management · Budgeting · Infrastructure Management · Digital Technology · Data Center Operations · Process Management · Customer Requirements · IT Management · Asset Management · Skill Development · Project Delivery · VMware vSphere · Regulatory Compliance · Operations · Business Analytics · Customer Satisfaction · Data Privacy · Customer Support · Procurement · CRM Software · Business Case Preparation · Information Management · Key Performance Indicators · Information Security · Project Planning · Information Technology · IT Infrastructure Design · IT Asset Management · VMware Infrastructure · IT Infrastructure Operations · Data Center Infrastructure · Security · Software Asset Management · Support Services · IT Operations · Ticketing Systems · Financial Oversight · Business Requirements · Security Management · CISA Certified