Michael Christopher Shaw
Service Transition & Project Manager @CGI
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WORK HISTORY
Service Transition & Project Manager @CGI
Responsible for managing the end-to-end onboarding of clients into CGI’s managed service environment, ensuring alignment with contractual obligations and operational excellence.· Led service transitions across multiple service management functions including Change, Service Desk, Major Incident, Problem Management, Reporting, and User Access.· Acted as key liaison between internal CGI teams and client stakeholders to ensure seamless onboarding and service integration.· Analysed client operational data to inform knowledge transfer and tooling requirements.· Facilitated knowledge transfer activities between incumbent support teams and CGI delivery teams.· Collaborated with technical teams on integration and configuration of service management tooling (ServiceNow, Remedy).· Identified opportunities for process standardisation, automation, and post-go-live improvements.· Coordinated testing phases with internal teams and supported test execution where required.· Worked closely with Service Delivery Managers to validate service setup against client needs and contract requirements.· Actively managed risk identification and mitigation planning throughout transition phases.
EDUCATION
Northumbria University
Bachelor of Arts, HISTORY
Northumbria University
History of Modern Art, Design & Film, Art History, Criticism and Conservation
ABOUT MICHAEL CHRISTOPHER SHAW
A motivated, driven and conscientious IT professional with experience in Transition, Release and Change across FinTech and Service Management areas - Incident, Problem, Major Incident, Change, Reporting. I have an extremely customer centric attitude with a firm belief that exceptional customer service should be at the forefront of every decision.
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