Michael Cherowitz
Customer Relationship Manager
- Role
- Customer Relations Manager at SIXT
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Michael Cherowitz
Over 10 years in the Hotel Industry with over 20 years of Hospitality Management…
Experience
Customer Relations Manager
Aug 2023 — Present · Orlando, FL, US
Choose as the sole person to pilot this unique position. This newly created position, works with the hourly staff and management team to improve the overall guest experience. Analyzed data generated from surveys of previous guest, identified patterns in past guest complaints, assessing, evaluating and identifying the root of the guest complaints, while developing immediate actionable behavior changes that resulted in noticeable improvements. Developed and wrote updated corporate wide policies and procedures. Coaches, trains and develops hourly and salaried managers on best guest service practices. Created, VIP renter program for key repeat guest.
Skills
- Culinary Management
- Menu Development
- Sanitation
- Restaurant Management
- Customer Satisfaction
- Food
- Food
- Culinary Skills
- Hotels
- Concierge Services
- Opening Hotels
- Opera
- Front Office
- Rooms Division
- Hospitality Management
- Food & Beverage
- Food Safety
- Pre-Opening Experience
- Menu Engineering
- Meeting Planning
- Revenue Analysis
- Pre-Opening
- Lodging
- Leisure
- Catering
- Cost Control
- Food Service
- New Restaurant Openings
- Banquets
- Micros
- Onq
- Hotel Management
- Restaurants
- Food Quality
- Resorts
- Menu Costing
- Guest Service Management
- Cuisine
- Servsafe
- Open Table
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