Michael Charles
Customer Success Engineer at Salesforce | Skilled in handling Enterprise Products| Global Escalation handling | Mentoring and Leading the team to achieve the KPIs | Ex - Zoho |
- Role
- Customer Success Engineer at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Michael Charles
Customer Success Engineer with over 13 years of experience in the IT industry, specialising in technical support and customer engagement within the Tableau ecosystem. Recognised as a trusted advisor to enterprise clients, consistently driving high customer satisfaction through expert guidance on Tableau Desktop, Server, and Cloud solutions. Skilled in integrating a wide range of data sources—including MS SQL, Snowflake, Redshift, and Salesforce—to ensure seamless and optimized analytics experiences. A proven collaborator with cross-functional teams such as Technical Account Managers (TAMs), Sales, Product Development, and Operations, contributing to a cohesive and impactful customer journey. As an acting team lead, I focus on performance management, mentoring peers, aligning with KPIs, and driving continuous improvement. Adept at handling escalated issues, resolving complex technical challenges, and advocating for customer needs within the organization. Passionate about continuous learning, knowledge sharing, and fostering team development through documentation, training, and peer coaching. I aim to leverage my technical expertise and customer-centric mindset to drive long-term success for both customers and the business.
Experience
Customer Success Engineer
Jul 2023 — Present · Bengaluru, IN
Education
Indian School of Business
Essentials Of Leadership, Organizational Leadership
Christ the King Institute of Technology
Diploma in Engineering, Electrical and Electronics Engineering
Karunya Institute of Technology and Sciences
Bachelor of Engineering - BE, Electrical, Electronic and Communications Engineering Technology/Technician
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