Michael Charest
- Role
- Global Sr Director, Technical Support at Dell Technologies
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Global Sr Director, Technical Support
Mar 2022 — Present · Hopkinton, MA, US
Technical Support Leader for Dell Technologies, leading the Global Data Protection Remote Support Organization. Products include all pieces of the Dell Data Protection Suite, including: Avamar, Data Domain, NetWorker, PowerProtect Portfolio, IDPA (Integrated Data Protection Appliance), Cyber Recovery, CyberSense, vProtect, RecoverPoint, Data Protection Advisor, DP Search, SourceOne.Responsible for driving operational excellence, transformation, innovation and continuous improvement efforts that result in the delivery of best-in-class TCE to our global customers.Change Agent, leading transformation in how Dell Technologies\' teams engage customers. Focus on the evolution of service delivery to be more proactive, predictive and preventative, enabling our customers to self-serve and self-solve in their channel/medium of choice. Driving consistency in our best practices, enabling better efficiency and operational excellence.
Skills
- Team Management
- Pre-Sales
- Leadership
- Storage
- Customer Relationship Management (Crm)
- Management
- Business Process Improvement
- Professional Services
- Customer Service
- Project Management
- Service Delivery
- Technical Support
- Process Improvement
- Enterprise Software
- Requirements Analysis
- Program Management
- Software Project Management
- Crm
- Strategy
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