Michael Chaplin

Dealer Principal @Luxury Auto Mall Of Sioux Falls Inc

Sioux Falls, SD, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2008 — Present

Dealer Principal @Luxury Auto Mall Of Sioux Falls Inc

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Sioux Falls, SD, US

Oversee the productivity of the BMW brand. This includes but is not limited to making sure that Sales, Service, Aftersales and our parts business is held to the highest level of accomplishment. BMW of Sioux Falls is the leading luxury line of vehicle in the greater Sioux Empire area. My territory covers SD, ND, MT, WY and parts of IA, NE and MN. I am responsible for recruiting, training and developing sales advisors, finance advisors and our internet process team members. I must also ensure that our staff is confident about where they are employed so that they carry on our mission of being so effective that we are able to be helpful to others.

EDUCATION

1996 — 2000

Johnson & Wales University

Bachelor of Business Administration (B.B.A.), Hospitality Management

SKILLS

Customer SatisfactionTrainingNew Business DevelopmentLeadershipInventory ManagementTeam BuildingManagementSales OperationsCustomer RetentionCustomer ServiceForecastingStrategic PlanningAccount ManagementNegotiationProfitBusiness StrategyCulinary ArtsCross-Functional Team LeadershipMarketing StrategyBudgetsSales ProcessBusiness AnalysisSales ManagementMarketingStrategyCompetitive AnalysisSellingRetailSales

ABOUT MICHAEL CHAPLIN

I\'m inspired each day by our business and our people as they grow along our journey. We have nothing of greater value than Our People! As the Owner/Operator of Luxury Auto Mall (BMW, Mercedes-Benz, Cadillac of Sioux Falls), I get the opportunity to interact each day with our talent as we work together towards our goals. It\'s a team I\'m extremely proud of as we\'ve grown together over the past 12 years. We have a talent pool of over 350 employees that interact with our guests to provide the best sales & service experience. We are the #1 family business to work for in the area and we work on that every day. I diligently work with our leadership team to have an individual professional development plan for each of our employees. We\'re working to provide a great experience for both our guests and our employees. Our goal is to provide a path to excellence for each employee knowing that they will provide exceptional experiences for our guests.

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Michael Chaplin — Dealer Principal at Luxury Auto Mall Of Sioux Falls Inc in Sioux Falls, SD, US | Unifers