Michael Chang
Senior Customer Success Manager at AspenTech
- Role
- Senior Customer Success Manager at Aspen Technology
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Michael Chang
I’m a Customer Success leader with 12 years of combined manufacturing and SaaS/on-prem software experience. I’ve managed enterprise accounts worth over $25M and have a strong track record of turning projected negative renewals into positive growth. I’m passionate about driving adoption through data-driven strategies, turning successful pilots into global rollouts, and reducing churn with targeted customer engagement. My technical troubleshooting skills and data aptitude help me work closely across teams to deliver real business value and build long-lasting customer partnerships.
Experience
Senior Customer Success Manager
Jun 2023 — Present · Houston, TX, US
Managed and set strategy for enterprise accounts, generating over $25 million annually Developed and executed targeted adoption plans to reduce churn and customer attrition, across portfolio of more than 30 products Drove customer engagement and retention by delivering strategic value and ensuring optimal use of AspenTech solutions at over 50 manufacturing and engineering facilities Led cross-functional collaboration with sales, technical consultants, product, support and training, global partners, and finance teams to accelerate adoption and expand solution footprint. Analyzed customer usage data and feedback to proactively identify opportunities for growth, optimization, and risk mitigation. Conducted executive business reviews to showcase success metrics, reinforce value, and drive long-term partnerships. Advocated for customers internally, influencing product roadmaps and enhancements to address industry challenges. Developed and executed customer success and software upgrade plans, ensuring seamless onboarding, training, and continuous support. Drove revenue growth by identifying upsell and expansion opportunities, contributing to customer success and business objectives.
Education
The University of Texas at Austin
Bachelor’s Degree, Chemical Engineering
2010 — 2015
The University of Texas at Austin
McCombs Business Foundations Certificate, Business
2010 — 2015
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