Michael Chane

About Michael Chane

Commercial Operations leader with 15+ years of experience scaling global Quote-to-Cash, Deal Desk, and Revenue Accounting functions across SaaS and enterprise software organizations. Proven ability to partner with Sales, Finance, Legal, and IT to structure complex deals, accelerate deal velocity, and enhance customer experience across the contract lifecycle.Expert in deal structuring, CPQ/CLM (Salesforce, DealHub, Conga), ASC 606, and process transformation, with a strong track record of improving operational rigor, increasing quote accuracy, and driving visibility across the deal cycle. Recognized for building high-performing global teams and aligning commercial execution with strategic and financial objectives.

Experience

1. Sr Director, Deals Desk

   Freshworks

   Jan 2023 — Present

   Lead a global Deal Enablement organization supporting complex SaaS transactions across multiple regions and customer segments. Oversee a team of approximately 40 professionals responsible for deal structuring, quoting support, and contract execution- Transformed the Deal Desk operating model to provide stronger regional alignment with Sales, improving responsiveness and overall deal execution- Enhanced quote accuracy and consistency through expanded use of standardized commercial offerings and automation- Partner closely with Sales, Finance, Legal, and Pricing to structure deals that align with company strategy, customer needs, and compliance requirements

Education

• Bentley University

  BS, Marketing

  1992 — 1996

Skills

• Enterprise Software
• Revenue Recognition
• Forecasting
• Process Improvement
• Management
• Mergers & Acquisitions
• Finance
• Cross-Functional Team Leadership
• Sarbanes-Oxley Act
• Start-Ups
• Erp
• Strategy
• Financial Analysis
• Solution Selling
• Business Analysis
• Saas
• Order Management
• Business Process Improvement