Michael Cartwright
Sr Lead Systems Analyst @TIAA
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WORK HISTORY
Sr Lead Systems Analyst @TIAA
Charlotte, NC, US
Managing Workday implementation, configuration, support and optimization of Absence Management, Benefits, Advanced Compensation, Core HR and Help modules for 23 countries. • Serving as a subject matter expert and strategic advisor on Workday HCM functionalities including Absence, Benefits, Core HCM, and Help.• Creating custom reports, calculations, alerts, business role steps, and business process validations in Workday.• Coordinating benefits and absence processes with corresponding payroll processes.• Collaborating with HR, IT, Workday Partner and business leaders to design scalable solutions, improve processes, and deliver exceptional employee experiences.• Owning the end-to-end design and execution of Workday HCM enhancements, including requirements gathering, testing, documentation, and training.• Staying ahead of Workday releases and proactively recommending opportunities to leverage new functionality for operational efficiency and innovation. Managing mandatory R1 and R2 semi-annual updates on Workday.• Resolving production issues related to Absence, Benefits, Core HR, Advanced Compensation and Help modules.• Resolving production issues related to Alerts, Business Processes, Reports, Requests and Integrations.• Advising and supporting assignment of security roles and permissions.• Monitoring and maintaining system integrity, ensuring data accuracy and effective integrations with downstream systems.• Monitoring vendors for alignment with disaster recovery and multi-factor authentication policy requirements.• Collaborating with vendor IT to implement and update integrations and Single-Sign-On “SSO” functionality.• Calculating costs to implement new configurations, integrations, modules or custom reports.• Coordinating Workday Partner, onshore and offshore IT work.
EDUCATION
Philadelphia Institute
Paralegal, ERISA
Villanova University
Masters of Science, Human Resource Development
Indiana University of Pennsylvania
BS, Human Resources
SKILLS
ABOUT MICHAEL CARTWRIGHT
A Human Resources professional whose extensive experience includes collaborating on strategic and tactical human resource issues with enterprise and divisional leadership. A professional leader with the ability to effectively collaborate to solve problems, influence decision making with peers and leadership, analyze legislation and processes to initiate changes or implement new processes to improve operational efficiency and meet compliance requirements. SKILLS & CAPABILITIES-Educating, coaching, advising, and influencing leaders on issues, including employee engagement and retention, manager development and coaching, compensation planning, organizational development, organizational design and change management-Identifying, designing, and implementing HR initiatives that support organizational business needs-Monitoring and interpreting trends and metrics around employee satisfaction, attrition, and turnover; making recommendations to improve/enhance these results-Delivering seamless human resources customer support by partnering with HR corporate functions and COEs to leverage HR programs, policies, processes and systems.CORE COMPETENCIES- Leader Coaching - Employee Relations - Performance Management- Regulatory / Legal Compliance- Organizational design- Benefits Administration- ERP / HRIS Service Delivery - HR Data and HR metrics- Process Improvement- Policy Management / Procedures - Vendor Management - Project Management
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