Michael Carrillo
Patient Outreach & Education | Strategic Planning & Execution | Clinic Management & Operations | Patient Satisfaction Improvement | Electronic Health Records Management
- Role
- Clinic Administrator at Texas Health Action
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Michael Carrillo
I am a dynamic and results-oriented professional with a proven track record of driving…
Experience
Clinic Administrator
Oct 2021 — Present · Dallas, TX, US
As the manager of the clinic, I am responsible for overseeing the day-to-dayoperations and leading the administrative staff to ensure a smooth andefficient workflow. This includes implementing and enforcing clinicpolicies, procedures, and protocols to maintain compliance with regulatoryrequirements and uphold high-quality patient care standards. In addition, Ioversee patient scheduling, registration, and check-in processes to ensureaccuracy, timeliness, and excellent customer service. By providing guidanceand support to the administrative team, I strive to create a welcoming andefficient environment for both staff and patients. Overall, my goal is toensure that the clinic operates smoothly and efficiently while prioritizingpatient care and satisfaction. Attained 87% retention rate for contract pharmacy patient referrals. Efficiently met yearly patient volume goal within initial six months ofoperation. Directed development and implementation of new systems resulting inimproved patient wait times. Maintained patient satisfaction score of 95% for two consecutive yearsand expanded extensive network of contacts.
Education
Texas State University
BBA
Jack C Hays Highschool
Diploma
Skills
- Time Management
- Profit
- P&L Management
- Sales Management
- Budgets
- Sales Process
- Sales Operations
- Customer Retention
- Store Operations
- Marketing
- Customer Service
- Fashion
- Project Management
- Strategic Planning
- Sales
- Customer Satisfaction
- Training
- New Store Openings
- New Business Development
- Account Management
- Multi Unit
- Driving Results
- P
- Pricing
- Recruiting
- Staff Development
- Business Development
- Apparel
- Store Management
- Program Implementation
- Team Leadership
- People Development
- Inventory Management
- Inventory Control
- Coaching
- Budgeting
- Grocery Industry
- Visual Merchandising
- Merchandising
- Leadership
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