Michael C.
Corporate Quality at Cirrus Logic
- Role
- Corporate Quality at Cirrus Logic
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael C.
Professional Profile:Internationally experienced data results driven Customer Quality Engineering Manager brings semiconductor industry related expertise in resolving complex quality issues through leadership of diverse teams and applying various proven problem solving methodologies.Key Strengths:• Successful management of high profile customer accounts for realization of year over year continuous performance improvement through monitored metrics on semiconductor based product.• Achieving organizational return on investment through sustained product performance, expeditious mitigation of quality concerns and improved operational efficiency with the application of lessons learned.
Experience
Corporate Quality
Apr 2013 — Present
Department: Corporate Quality – Audio Products (Automotive & Commercial) Position: Customer Quality Engineer Responsibilities Include: • Management of Worldwide Customer Accounts: Revenue ~ 400+ Million / Year • Management of Semiconductor Product Portfolio:~ 500+ Million Devices/Year • Coordination of Worldwide Resolution: US, Japan, Korea, China & UK • Drive DPPM (Defective Parts Per Million) reduction through Ground-Zero crisis management • Reduction of overall return backlog and quality improvements through 8-Discipline approach • Management of CPG (Charging Products Group) Cross Functional Team • Management, Development, Author and Issuer of PCN (Product/Process Change Notifications) • Member of Pre CAB/MRB (Change Action Board and Material Review Board) Team • Member of Technical Review Committee for Innovation Conference • Internal Auditor for ISO 9001:2015 and ISO14001:2015 Accomplishments 2013 – Present-> Achieved and sustained single digit DPPM with Top Tier Customers -> Successful management of high-profile customers and their scorecards -> Drove internal quality ownership and resolution via cross functional team support -> Drove test gap resolution with Product Test and Applications Engineering Teams -> Built customer “Trusted Ally” relationships as advocate, while maintaining ROI -> Enhanced PCN (Product / Process Change Notification) – Multi-Step Process and Flow -> Enhanced FACR (Failure Analysis Customer Request) process – Centralized System -> Managed Customer DEEP DIVE Engagement & Packet Development with X-Functional Team -> BSI Certificate of Competency for ISO 9001:2015, ISO 19011:2018 and ISO 14001:2015 Auditor
Education
Rochester Institute of Technology
BS, Electrical Engineering
1987 — 1992
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