Michael Bylund
Advising Communication & User Engagement | Building Next-Generation Customer Experiences
- Role
- Senior Strategic Account Executive - High Tech at Twilio
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Michael Bylund
Experienced Senior Consultant with over 10 years of technology, management and strategy consulting experience. Proven track record applying an Industrial Engineer\'s mindset & approach to designing new processes with increased efficiencies and improved customer experience. Proven innovative thinker, team leader, and mentor that collaborates well with all levels.Skills include process design and improvement, strategic analysis, change management, SDLC, implementation planning, business & technical requirement gathering, application support, change management, process quality control, forecasting, web design, google analytics, mobile application prototyping, executive dashboard design, & data analysis. Graduate of Virginia Tech with a Bachelor\'s & Master\'s of Science in Industrial & Systems Engineering. Masters focus was in Human Factors & Ergonomics, and am especially interested in the integral part the human plays in systems and Human Information Processing.
Experience
Senior Strategic Account Executive - High Tech
May 2024 — Present · Washington, DC, US
Education
Virginia Tech
BS, Industrial Systems Engineering
2007 — 2011
Virginia Polytechnic Institute and State University (Virginia Tech)
M.S, Industrial and Systems Engineering; Human Factors and Ergonomics Engineering
2007 — 2012
Skills
- Analysis
- Engineering
- Microsoft Excel
- Research
- Autocad
- Manufacturing
- Editing
- Statistics
- Data Analysis
- Experimental Design
- Research Design
- Human Computer Interaction
- Vba
- Human Factors Engineering
- Teaching
- Public Speaking
- Qualitative Research
- Technical Writing
- Operations Research
- Microsoft Office
- Powerpoint
- Program Management
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