Michael Brunson
Strategic Leader in Product Performance, Operations, & Enhancing Customer Experience
- Role
- Senior Manager Product Performance at Vivint
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Michael Brunson
I design operating systems that allow organizations to scale without losing performance…
Experience
Senior Manager Product Performance
May 2017 — Present · Lehi, UT, US
Seasoned leader with over 15 years of experience in operations, product management, and strategic planning. Proven ability to innovate and lead cross-functional teams.Spearheaded a company-wide initiative aimed at improving customer experience and product quality. Facilitated weekly collaboration among teams to resolve product performance issues, achieving unprecedented levels of accountability and transparency. Developed KPI dashboards to track team performance, improving overall Net Promoter Score (NPS).Led a multi-disciplinary team to revamp Vivint\'s issue resolution process, targeting a $6.2M reduction in service costs. Utilized data analytics to identify improvement areas, implementing solutions such as proactive self-help resources and automated diagnostic tools. Built high functioning teams through servant leadership and employee growth.
Skills
- Project Management
- Account Management
- Customer Retention
- Customer Service
- Inventory Management
- Management
- Team Building
- Dedication to Continuous Improvement
- Procedure Development
- Logistics
- Customer Satisfaction
- Communication
- Great Motivator
- Team Leadership
- Recruiting
- Hiring Personnel
- Inventory Accuracy
- Employee Training
- Work Ethic
- Analitical
- Problem Solving
- Operations Management
- Written & Oral Presentation Skills
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